Frequently asked questions

Effort is made to maintain the availability of items shown in the online store and its instagram page, but due to popularity and supply restrictions, some products may not always be available. Please inform us if you want that product via email, our email is: info@diabeticunicorn.store

Our returns policy is valid for 5 days from the moment of the purchase. If 5 days have passed since your purchase, unfortunately, we will not be able to offer a refund or exchange. Before requesting a return, please make sure your items are unused, in their original packaging, and in the same condition that you received them. To complete your return, we require a receipt or proof of purchase.

If you have any complaints about our products or services please contact us via email at info@diabeticunicorn.store